Chimerix

DIRECTOR, PROMOTIONAL REVIEW & OPERATIONS (PRO): 

As the Director, Promotional Review and Operations (PRO) at Chimerix, you will be integral in ensuring the seamless management of our material review system and processes. Your role encompasses building and leading critical aspects of the review system, driving agile functionality delivery, and providing comprehensive training and support to users of the Veeva Vault PromoMats system as well as the Veeva CRM system. Additionally, you will spearhead continuous business improvements, manage day-to-day operations, and oversee large-scale projects to ensure alignment with organizational objectives. This role requires effective leadership, project management, communication, problem-solving, and collaborative efforts. Availability during standard business hours is expected, with occasional ad hoc responsibilities as necessary to support organizational objectives.

Education & Qualifications:

• Bachelor’s degree or equivalent experience.
• Proven experience and familiarity with Veeva Vault PromoMats and Veeva CRM systems and processes management.
• Proficiency in Veeva Vault PromoMats and Veeva CRM administration.
• Exceptional verbal and written communication skills.
• Exceptional ability to create and complete project and communication plans.
• Strong interpersonal and negotiation abilities.
• Proficiency in Microsoft Office suite.
• Ability to prioritize tasks and meet project deadlines.
• Strong technical competence and problem-solving skills.
• Experience in agile deployment of changes and continuous improvement.
• Expertise in technical product management and IT partnership.
• Extensive experience with Veeva Vault Digital Asset management (DAM)
• Success in a fast-paced entrepreneurial environment.
• Ability to cultivate and maintain trustworthy business relationships.
• Experience in SOPs, Guidelines, and Policies development.
• Excellent time management skills.

Responsibilities:

• Lead and Oversee Material Review System: Development and ownership of the Material Review system and process, ensuring strict compliance with guidelines, operational excellence and alignment with future state roadmaps.
• Lead the full implementation of Veeva Vault PromoMats by collaborating with key stakeholders, including IT, Regulatory, Medical, Legal, and Commercial teams, to ensure seamless deployment and alignment with organizational goals.
• Provide Comprehensive Training and Support: Offer thorough training and ongoing support to users of Veeva PromoMats and CRM systems, fostering proficiency and maximizing platform utilization.
• Spearhead Continuous Business Improvements: Initiate and lead continuous business improvements, focusing on streamlining processes and collaborating with cross-functional teams for enhancements.
• Manage Day-to-Day Operations: Oversee daily operations, manage project plans and timelines, prioritize tasks, and provide recommendations for process enhancements.
• Effective Technical Product Management: Manage PromoMats as a technical product, collaborating with IT teams for agile management and innovative planning to ensure system functionality.
• Undertake Large-Scale Project Management: Lead and manage projects, such as implementation of CRM systems, ensuring smooth implementation, alignment with objectives, and strict adherence to budget.
• Content Lifecycle Management: Oversee creation, review, and distribution of compliant content, including digital asset management and claims management.
• CRM Integration: Ensure seamless integration of Veeva Vault PromoMats with CRM systems for content distribution.
• Serve as the primary point of contact for Veeva CRM system support, ensuring seamless daily interactions for the sales team.
• Content Repository Management: Manage the Brand Portal, facilitating easy access to content for internal users and shared markets.
• Regulatory Compliance: Ensure Veeva Vault PromoMats generates compliant packages for digital submission.
• Collaboration and Integration: Collaborate and integrate digital content across the organization's Veeva ecosystem.
• Operational Efficiency: Improve operational efficiency within the organization.
• Compliance with Local Regulatory Requirements: Ensure commercial content follows local regulations.
• Support overall commercial operations through the facilitation, execution and pull-through of field force projects by working closely with field personnel including call reporting, sales data analysis, field team education, and field alerts/suggestions among other initiatives.
• Support the field effectiveness strategies by developing dashboards and reports to support field leadership.
• Plan, execute, and oversee large scale commercial meetings and events ensuring cross functional planning, collaboration, and adherence to budget.
• Stay up to date on industry trends including hospitality, travel and audio visual/production and technology to aid in implementation of meetings.
• Ensure individual and team adherence to internal & HCP compliance, transparency rules and reporting.